MOBILE STORAGE
FREQUENTLY ASKED QUESTIONS
Get answers to mobile storage questions on a variety of topics, including storage and moving, delivery and pick-up, rental terms and billing, and features of the mobile storage containers themselves.
We’re More Than Just a Big Steel Box
Whether you call it a sea can, shipping container, portable storage bin, or moving pod, our portable self-storage units offer flexible, secure solutions for moving, renovations, job sites, and more. We go beyond traditional moving companies and storage facilities with clean, weatherproof, rodent-resistant containers delivered right to your door. Need to rent a container? We offer a convenient, transparent delivery service and no hidden fees.
Browse our FAQs to learn more about our containers, delivery, rental terms, and customization options. Still need help? Contact us anytime.
STORAGE AND MOVING
Can I use a Big Box container for both moving and storage?
Absolutely. Big Box Mobile containers are designed for both moving and storage — giving you the flexibility to pack once and use the same container throughout the entire process. Whether you’re relocating across town or need temporary storage during a renovation, you can keep the container on-site or have us pick it up and store it at our secure facility until you’re ready for delivery. It’s a stress-free, seamless solution for both short-term and long-term needs.
What makes Big Box Mobile a better alternative to other moving services?
With other movers, you’re required to pick up the truck, load it up and return it within a rushed timeframe. Otherwise, you pay for a second day! We offer the convenience of your moving truck being delivered right to your doorstep!
No need to worry about gas, insurance, or driving a moving truck. With our “Truck Service/Trailer Option”, you have of up to 48 hours to pack up your contents.
Need it longer? We offer ground level delivery service which provides a Big Box container to stay at an address for as long as you need with the option to bring it to storage in between moves or as needed.
We’re one of the only service providers that uses hoists and cranes to guarantee that your items stay level, rather than tilting your carefully packed container onto the truck trailer. This can have potentially damaging consequences for your fragile items!
How much time do I have to pack my container?
Unlike the competition, you won’t have a limited window of 8 or less hours before you have to load, move and return the moving truck. With our Truck Service/Trailer Option, you’ll have access to your Big Box unit for up to 48 hours so you can load and organize your belongings in peace. Need more time? Call us to go over your options including ground level delivery service with on or off site storage.
How do I access my bin if I store it with Big Box Mobile?
For maximum security, your belongings are not directly accessible when your bin is stored in our secure storage facility. If you need access to your belongings, give us a call or visit the office at least 24 hours in advance. We will move your container to an area on our property for safe access during business hours. The property can then be accessesed 7-days a week.
How much can I fit inside a standard container?
Our standard rental container is 20 feet long, offering approximately 1,170 cubic feet of storage space, enough to hold the contents of a 2–3 bedroom home, including furniture, appliances, boxes, and more. To get a more accurate idea of what you can fit, use our Storage Calculator to visualize how your items will stack up. It’s a great tool for planning moves, renovations, or temporary storage needs.
What sizes of containers do you offer?
For rentals, we offer 20-foot containers, the most popular and versatile option for residential and commercial use.
If you’re looking to buy a container, we also have 10′, 20′, 40′, and 53′ lengths available. All sizes come in standard 8.5′ height, with select models available as high-cube containers offering extra vertical space at 9.5′ tall, ideal for oversized items or custom builds. Visit our “Buy a Container” page to compare specs and choose the right fit.
DELIVERY & PICK-UP
What does level delivery mean? Will the mobile unit ever be tilted?
Containers are delivered on a trailer or by crane. When we move it to our secure yard for storage we lift and load the container using state-of-the-art trucks and cranes. We take every precaution to ensure your items are not tilted or damaged in the process.
Our non-tilt promise does not end at just delivery and pick up. While your bin is unloaded and stored at our yard our forklift will never tilt your bin. Our horizontal and crane truck picks up the bin from the base keeping all four corners level while it gets loaded or unloaded.
How soon can I get a container to my house?
We take every customer’s needs very seriously and always try our best to accommodate and fit you in exactly when you need it. Depending on our schedule and previous commitments, we will always try to get your bin moved in the next available time slot.
During our busy season, we suggest booking your bin move at least 3 business days ahead to try and guarantee our availability. Speak to a professional today and see exactly how we can help you!
Can I choose what time of day to receive my container?
Typically we don’t promise the time of day for delivery or pick up. Our driver determines the most efficient route for the day which determines when they will arrive at your location. If you need to have the bin delivered or picked up at or by a specific time, we can save and guarantee that time slot for you by opting to choose an exact time to have the container delivered for a fee.
By opting for this EXACT ETA (Estimated Time of Arrival) you can have your container delivered first in the morning or schedule it around closing times for your new home.
Do you deliver Big Box Mobile containers to apartment buildings?
No driveway? No problem. We’ll work with your apartment complex’s building manager to designate a drop-off and pick-up area. If need be, we can drop your mobile storage container off in the morning and pick it up in the afternoon. It’s important to obtain enough clearance for both the mobile storage container and the trailer it sits on.
I’m done with the container, what now?
Once you complete your move or finish using the container, simply give us a call to schedule a pickup date that works for you and remove the lock off the container.
Please have the container in a ‘broom clean’ condition. If the lock is still on the container restricting us access when we go to pick it up, we cannot take it back and you are still liable for rent and possibly an extra delivery charge.
How much space is needed for delivery?
We can deliver to most locations as long as there’s enough clearance for our tilt-deck truck to safely drop the container. Generally, you’ll need about 60 feet of straight clearance (the length of a large truck and trailer), 10 feet of width, and 14 feet of vertical clearance for the container to tilt off safely.
That said, we’re experienced at handling tight or tricky spots, including driveways, laneways, construction sites, and rural properties. If you’re unsure whether your location will work, just contact us. We’re happy to review photos or arrange a site check to make sure we can deliver without issue.
What areas do you service?
Big Box Mobile proudly serves London, Ontario and surrounding communities and rural areas.
To check if we deliver to your location, simply enter your postal code when requesting a quote. If your postal code isn’t in our system yet, no problem — just provide us with a few more details, and we’ll be happy to offer a custom quote tailored to your location and needs.
RENTAL TERMS & BILLING
How are mobile bin rental prices determined?
The cost of our containers and service comes down to rent and shipping costs. Delivery within or surrounding London, Ontario has discounted delivery fees for set townships. We don’t look at local deliveries as a way to make money. Any deliveries outside of the local townships are calculated by kilometres to your front door.
For further help, speak to an expert who can help create the best plan for you! 519-451-4688 Or Request a free quote today!
How long can I rent a container for?
You can rent a Big Box Mobile container for as long as you need. Whether it’s a few weeks during a home renovation or several months for a long-term project, our rental periods are completely flexible. Just let us know when you’re finished, and we’ll schedule pickup on your terms.
Do you offer short-term or long-term rental options?
Yes! We offer both short-term and long-term rental options to fit your needs. Whether you’re storing items for a quick move or need extended on-site storage, we’ve got you covered. There’s no commitment, and you can extend or end your rental anytime. Not sure you will need it for an entire month, give us a call and we can discuss weekly rentals.
How will my billing cycle work?
Here at Big Box Mobile, you are on a true month-to-month cycle, making your monthly anniversary date start the day of delivery. You are not locked into a contracted length.
Not sure if you will need an entire month? Let us know ahead of time and we can set you to a weekly cycle.
Is there a damage deposit required?
No, we don’t charge a damage deposit for standard rentals. However, we do expect containers to be returned in good condition. Any significant damage beyond normal wear and tear may result in additional charges.
I really like my container, can I purchase it instead of renting?
Absolutely! Just about all of our units are for sale. Reach out to us in the office to discuss a buyout option and learn the cost of the unit you are renting.
Are there any hidden fees?
No hidden fees. At Big Box Mobile, we believe in transparent pricing. You’ll know exactly what you’re paying for upfront, including delivery, pickup, and monthly rental. If any additional services are requested, we’ll always provide a clear quote first.
CONTAINER FEATURES
Why is Big Box safe?
Ocean Containers are the most popular shipping option and are used for the majority of the world’s dry cargoes. Shipping containers aka Big Box Mobile Steel Containers are one of the most secure storage options you will come across. Consider what a shipping container is originally built for. Shipping containers are made to be an air-tight impenetrable storage solution which is used to transport goods around the world.
Does the container come with a lock?
Our spacious Big Box containers do not come with a lock. However, we do offer solid steel Alcatraz Locks that come with 4 keys for purchase. With the purchase of a lock, we will deliver it with the container. These locks are the most secure option as they fit seamlessly behind/under our steel lock boxes on the front of the container. You are welcome to use your own padlock, for better security make sure the padlock fits under our steel lock boxes.
How do I open and close my bin?
Our big mobile storage boxes can appear overwhelming to open. But in reality, it is fairly simple. To ensure proper technique and avoid issues, you must open the right-hand side door completely, before attempting to open the left side.
The most common layout of handles is two handles pointed towards the right-hand side of the right door. These handles have a small metal flap that needs to be spun upwards to allow you to lift the handles out of the slot they rest in.
Once you can lift the handles freely, with both handles in hand, turn them out and to the left opposite of where they were just once sitting. (If bin variation has handles facing each other you do the opposite for one handle then you are for the other, pulling both handles outwards from where they were sitting locked).
Once the handles reach across from where they were just sitting, you should hear a ‘pop’ sound which is the pressure seal releasing. You can now pull outwards and the door will be open.
Follow these steps for the left door after the right door is completely opened. Closing the bin, do the opposite, the left door closes first followed by the right.
What are the benefits of using a shipping container over traditional storage?
Shipping containers from Big Box Mobile offer unmatched convenience, flexibility, and mobility compared to traditional self-storage. Instead of transporting your items to a facility, we bring the storage to you, whether it’s for moving, renovations, or on-site storage. You can load at your own pace, keep the container on your property, or have it picked up and stored securely at our facility.
As part of City Storage Group, we understand both sides of storage. While our traditional self-storage units at three convenient locations are ideal for secure, long-term storage with facility access, Big Box Mobile is perfect when you need storage that moves with you or stays where you are. It’s storage on your terms with no moving trucks, no rush, no hassle.
Are your containers rodent-proof and weather-resistant?
Yes. All Big Box Mobile containers are fully weather-resistant and rodent-proof. Our steel storage units are sealed tight to keep out rain, snow, wind, and unwanted pests, so your belongings stay safe and dry in any season. Whether the container is kept on your property or stored at one of our facilities, you can count on durable, secure, and clean storage you can trust.
